Customer TouchPoint Solutions
Customer TouchPoint Solutions target specific customer lifecycle events.
These solutions are designed to create a starting point for quickly meeting the business challenges
you face every day around these customer lifecycle events. These solutions can be easily modified
to meet your specific business requirements today and can be adjusted over time as these business
requirements change.
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Customer TouchPoint Solutions are described below. Click on each solution
for details.
| TouchPoint Solution |
Description |
| iDM for Lead Nurturing |
Allows the organization to manage the complexity of the lead management process and move more
prospects to an advanced stage in the sales funnel while maximizing the return on investment for
lead generation events. |
| iDM for Self Discovery |
Allows a prospect or company sales executive on behalf of the prospect to identify business issues faced by
the prospect, align the identified business issues with the products and services offered as solutions
by the company, qualify the prospect and manage the response to the prospect. |
| iDM for Post-Sales Support |
Allows the organization to manage post-sales activities with the customer to ensure customer satisfaction
after the sale and significantly improve customer retention, operational performance and competitive
differentiation. |
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