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About Us

Tactum Technologies was founded with a keen understanding of the importance and value of customer, employee and partner relationships, the role of the first person 'voice' in the relationship, as well as the processes and technologies that support the management of these key relationships.

Tactum Technologies' interactive Dialogue Manager (iDM) addresses costly gaps that exists in current relationship management initiatives and solutions by maintaining continuous dialogs with your prospects, customers, employees and partners across the extended enterprise.

Tactum Technologies' interactive Dialogue Manager (iDM^TM) allows you to have:

one-to-one intelligent dialogs
with the right people about relevant issues at the right times
to build accurate, timely and complete information, and
uncover issues and identify opportunities and threats, and finally
report in real-time on actionable events and respond appropriately and automatically

The business world is moving at Internet speed. You need better methods to "reach" your customers, keeping richness while minimizing cost. Competitive advantage is fleeting, but nurtured customers will become a your advocates. Simply put, most companies don't have the luxury of having new business overtake customer defections. How do you reach more customers, nurture a virtual universe of influencers, and stop the defections?

Tactum Technologies' iDM is not intended to replace existing operating metrics, marketing research and CRM/ERM programs. Rather, it should serve to augment the total relationship care efforts of the company. The internal operating measures are usually the fastest and best way to know whether things are being done right. However, to know whether you are doing the right things right, you must let the voice of these key relationships be the judge.